Margaret Luciano

Color portrait of Margaret Luciano

Associate Professor

Department Management and Organization

Phone Number 814-863-2008
Email Address mzl6016@psu.edu

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Margaret Luciano is an Associate Professor of Management & Organization at the Smeal College of Business and a BNY Mellon Faculty Fellow. Prior to joining Smeal, Margaret was an Associate Professor at Arizona State University’s W. P. Carey School of Business.

Expertise

Team Dynamics
Multiteam systems
Leadership
Healthcare

Education

Ph.D., Management (Organizational Behavior), University of Connecticut, 2015

MBA, Management (Leadership Research), Clark University, 2010

BA, Psychology (Management), Clark University, 2009

Courses Taught

BA 802 – Team Proc and Perf (1)
Development of managerial skills and techniques for diagnosing, intervening and leading effective teams. B A 502 B A 502 Competencies for Converging Economies: Teams, Negotiations, and Ethical Leadership (2)B A 502 provides students with some basic knowledge about predictable team dynamics and how to constructively deal with issues that arise in the first year MBA teams. The course focuses on observation, diagnosis, and intervention skills for developing effective teams. Topics include diagnosing group dynamics, giving and receiving feedback to teammates, cross-cultural communication and conflict management techniques. The course provides a real-time practicum for diagnosing team issues and addressing team problems and conflicts. Students apply team process concepts and techniques as they work to complete team projects in their other core MBA classes. Students leave the course with an understanding of how to successfully lead a team and how to diagnose and correct dysfunctional team behaviors.

MGMT 326 – Org Beh and Design (3)
Concepts, theories, and methods of managing people and designing organizations. MGMT 326 Organizational Behavior and Design (3) This introductory course covers the concepts, theories, and methods of managing people and designing organizations. Issues and challenges of managing at different organizational levels (individual, group, project, and total organization) are discussed and illustrated with real-world examples. Students learn about the latest means of designing high-performing organizations, including how to change an organization. This course will serve as a foundation for taking advanced management courses. The primary method of evaluation is an examination after each of the four major parts of the course, but class participation and short papers may also be used for evaluation.

Selected Publications

Mathieu J. E., Wolfson M. A., Park S., Luciano M. M., Bedwell-Torres W. L., Ramsay P. S., Klock E. A., Tannenbaum S. I., "Indexing Dynamic Collective Constructs Using Computer-Aided Text Analysis: Construct Validity Evidence and Illustrations Featuring Team Processes." Journal of Applied Psychology, vol. 107, no. 4, 2022, pp. 533-559, api.elsevier.com/content/abstract/scopus_id/85116033605
Luciano M., "4 Ways Managers Can Increase Flexibility Without Losing Productivity." Harvard Business Review (online), 2022, pp. 1-5, hbr.org/2022/02/4-ways-managers-can-increase-flexibility-without-losing-productivity
Dent B., Luciano M., "Ten minutes with Bob Dent, Chief Nursing Officer, Emory Health System, Georgia, USA." BMJ Leader, vol. 6, 2022, pp. 70-72, api.elsevier.com/content/abstract/scopus_id/85098944498
Luciano M., Watson M. K., "When Hiring Nobody Is Better Than Hiring Just Anybody." Harvard Business Review (online), 2021, pp. 1-5, hbr.org/2021/12/when-hiring-nobody-is-better-than-hiring-just-anybody
Vaulont M. J., Nahrgang J. D., Luciano M. M., D'Innocenzo L., Lofgren C. T., "The room where it happens: The impact of core and non-core roles on surgical team performance." Journal of Applied Psychology, vol. 106, no. 11, 2021
Luciano M. M., Fenters V. W., Park S., Bartels A. L., Tannenbaum S., "The double-edged sword of leadership task transitions in emergency response multiteam systems." Academy of Management Journal, vol. 64, no. 4, 2021, pp. 1236-1264
This article was featured in a special issue on improving transparency or empirical research published in AMJ
Luciano M., Fenters V., Park S., Bartels A., Tannenbaum S., "When to Take On Tasks That Are Outside of Your Job Description." Harvard Business Review (online), 2021, pp. 1-5, hbr.org/2021/07/when-to-take-on-tasks-that-are-outside-of-your-job-description
Baer M. D., Frank E. L., Matta F. K., Luciano M., Wellman N., "Undertrusted, overtrusted, or just right? The fairness of (in)congruence between trust wanted and trust received." Academy of Management Journal, vol. 64, no. 1, 2021, pp. 180-206, api.elsevier.com/content/abstract/scopus_id/85102566541
Featured in AOM Insight: Trust from the Boss Works Best When It Matches Expectations https://journals.aom.org/doi/full/10.5465/amj.2018.0334.summary

Featured in Entrepreneur: If You Think Trusting Your Employees More is the Answer, You Might Want to Think Again https://www.entrepreneur.com/article/415453
Luciano M., Brett J., "Do you know burnout when you see it?." Harvard Business Review (online), 2021, pp. 1-6, hbr.org/2021/01/do-you-know-burnout-when-you-see-it
Kruse B., Recinos I., Eska J., Amaku R., Aloia T., Luciano M., Gottumukkala V., "Scaling an Enhanced Recovery Program to an Institution-Wide Initiative: It Takes a Village." Quality Management in Health Care, vol. 30, no. 3, 2021, pp. 200-206, api.elsevier.com/content/abstract/scopus_id/85107820997
Luciano M. M., Nahrgang J. D., Shropshire C., "Strategic leadership systems: Viewing top management teams and boards of directors from a multiteam systems perspective." Academy of Management Review, vol. 45, no. 3, 2020, pp. 675-701, api.elsevier.com/content/abstract/scopus_id/85090153059
Mathieu J. E., Luciano M. M., D’Innocenzo L., Klock E. A., LePine J. A., "The Development and Construct Validity of a Team Processes Survey Measure." Organizational Research Methods, vol. 23, no. 3, 2020, pp. 399-431, api.elsevier.com/content/abstract/scopus_id/85065170384
Woods A. L., Luciano M., Aloia T. A., Gottumukkala V., Salas E., "Functional framework for change leaders: Results of a qualitative study." BMJ Leader, vol. 4, 2020, pp. 207-213, api.elsevier.com/content/abstract/scopus_id/85092365258
Luciano M., "We know medical error is a deadly problem? Why haven’t we fixed it?." Boston Globe, 2019, pp. 1-4, www.bostonglobe.com/2019/11/29/opinion/we-know-medical-error-is-deadly-problem-why-havent-we-fixed-it/
Published online 11/29/2019
Published in newspaper 12/1/2019
Aloia T. A., Keller D. S., Kowalski R. B., Lin H., Luciano M., Myers J. A., Sinha P., Spaniolas K., Young-Fadok T. M., "Enhanced recovery program implementation: an evidence-based review of the art and the science." Surgical Endoscopy, vol. 33, no. 11, 2019, pp. 3833-3841, api.elsevier.com/content/abstract/scopus_id/85071493861
Luciano M., Aloia T., Brett J., "4 ways to Make Evidence-Based Practice the Norm in Health Care." Harvard Business Review (online), 2019, pp. 1-5, hbr.org/2019/08/4-ways-to-make-evidence-based-practice-the-norm-in-health-care
Luciano M., "Creating Value from Voice." HR People + Strategy, vol. 42, no. 3, 2019, pp. 9-10
Lead article for Perspectives Section on Elevating the Employee’s Voice to the Top of the Organizational Agenda
Brett J., Luciano M., "3 steps for engaging health care providers in organizational change." Harvard Business Review (online), 2018, pp. 1-6, hbr.org/2018/10/3-steps-for-engaging-health-care-providers-in-organizational-change
Luciano M. M., Bartels A. L., D'Innocenzo L., Maynard M. T., Mathieu J. E., "Shared team experiences and team effectiveness: Unpacking the contingent effects of entrained rhythms and task characteristics." Academy of Management Journal, vol. 61, no. 4, 2018, pp. 1403-1430
Luciano M., Dent B., "How one hospital improved patient handoffs for the long-term." Harvard Business Review (online), 2018, pp. 1-8, hbr.org/2018/04/how-one-hospital-improved-patient-handoffs-for-the-long-term
Luciano M. M., Mathieu J. E., Park S., Tannenbaum S. I., "A Fitting Approach to Construct and Measurement Alignment: The Role of Big Data in Advancing Dynamic Theories." Organizational Research Methods, vol. 21, no. 3, 2018, pp. 592-632
Luciano M., DeChurch L. A., Mathieu J. E., "Multiteam Systems: A Structural Framework and Meso-Theory of System Functioning." Journal of Management, vol. 44, no. 3, 2018, pp. 1065-1096
Leslie J., Luciano M., Mathieu J. E., Hoole E., "Challenge Accepted: Managing Polarities to Enhance Virtual Team Effectiveness." HR People + Strategy, vol. 41, no. 2, 2018, pp. 22-29
Special issue on teams
D'Innocenzo L., Luciano M., Mathieu J. E., Maynard M. T., Chen G., "Empowered to perform: A multi-level investigation of the influence of empowerment on performance in hospital units." Academy of Management Journal, vol. 59, no. 4, 2016, pp. 1290-1307
Luciano M., Mathieu J. E., Ruddy T. M., "Leading Multiple Teams: Average and Relative External Leadership Influences on Team Empowerment and Effectiveness." Journal of Applied Psychology, vol. 99, no. 2, 2014, pp. 322-331
Maynard M. T., Luciano M., D'Innocenzo L., Mathieu J. E., Dean M. D., "Modeling Time-Lagged Reciprocal Psychological Empowerment-Performance Relationships." Journal of Applied Psychology, vol. 99, no. 6, 2014, pp. 1244-1253
Graves L. M., Luciano M. M., "Self-determination at work: Understanding the role of leader-member exchange." Motivation and Emotion, vol. 37, no. 3, 2013, pp. 518-536, api.elsevier.com/content/abstract/scopus_id/84881241714
Gilson L. L., Lim H. S., Luciano M., Choi J. N., "Unpacking the cross-level effects of tenure diversity, explicit knowledge, and knowledge sharing on individual creativity." Journal of Occupational and Organizational Psychology, vol. 86, no. 2, 2013, pp. 203-222, api.elsevier.com/content/abstract/scopus_id/84876432909
Awarded the Journal of Occupational & Organizational Psychology Best Paper of 2013

Editorships

Journal of Applied Psychology, Editorial Board, January 2021 - Present
Personnel Psychology, Editorial Board, (onlinelibrary.wiley.com/page/journal/17446570/homepage/editorialboard.html), January 2021 - Present