I am an Associate Professor of Supply Chain and Information Systems at the Smeal College of Business, Pennsylvania State University. I earned my PhD in Management Science from the Information Systems and Operation Management department at the University of Texas at Dallas’ Jindal School of Management.

Expertise

Every time a judge weighs an algorithm's recommendation before sentencing, or a shopper reads reviews before buying, a decision that used to belong to a person alone is now being shaped by a system someone else designed. That interaction — between people and the digital systems now embedded in how firms operate — is what my research is about. As platforms and, increasingly, AI take on a growing role in how decisions get made, they're not just changing what businesses do; they're changing how individuals decide, what they pay attention to, and how they treat each other. My research examines this evolving relationship through two themes: A) human–algorithm interactions, and B) information-rich platforms.
A) Human–Algorithm Interactions: As algorithms take on a larger role in firms' decisions, how people actually respond to them — behaviorally and perceptually — has become critical, especially where algorithmic input complements, and sometimes overrides, human judgment. My work pays particular attention to how these effects vary across demographic lines. In the judicial system, I find that algorithmic sentencing recommendations produce uneven impacts by race and gender, with real consequences for public safety. In peer-production systems, I find that algorithmic agents can disrupt workflows and reduce efficiency when they override experienced human contributors. My ongoing work extends this theme to how firms integrate AI into operational decision-making more broadly.
B) Information-Rich Platforms: Digital transformations have also made platforms central to everyday decision-making. An app store, for example, doesn't just connect developers with users — it surfaces the reviews that guide what people buy, turning the platform into an infomediary. My research examines this role: how much information platforms should surface before it degrades decision quality, how reputation-system design shapes user contributions, and how the interplay between recommendations and reviews influences consumer choice. I've extended this work to online trading platforms, studying how visible social signals shape behavioral biases in financial decisions. On the social side, I study how platforms' information flows push users toward more polarized messaging, and how greater transparency in public data can drive real behavioral change in firms.

Education

Ph.D., Information Systems, The University of Texas at Dallas, 2011

Master of Business Administration, The University of Texas at Dallas, 2010