Wael Jabr

Color portrait of Wael Jabr

Assistant Professor

Department Supply Chain & Information Systems
Office Address 447A Business Building
Email Address wjabr@psu.edu

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I am currently an Assistant Professor of Supply Chain and Information Systems at the Smeal College of Business, Pennsylvania State University. I earned my PhD in Management Science from the Information Systems and Operation Management department at the University of Texas at Dallas’ Jindal School of Management.

Expertise

My research is largely empirical and uses a variety of analytics tool, with some of my more recent work extending into more analytical approaches. Thematically, I center my research along three themes that are core to the IS discipline. The first theme investigates information-rich platforms. Here, I analyze platforms' infomediary role (as in online review platforms) in shaping customers’ subsequent interactions with the platform (as in online shopping). The second theme studies the role of social media in shaping the political discorse. The third theme focuses on financial technology firms and investigates their performance. I investigate the role of innovation when those firms are IT-intensive and study the role of fintech firms in promoting social trading as an alternative to traditional trading.

Education

Ph D, Information Systems, University of Texas at Dallas, 2011

Courses Taught

BA 840 – BUS DATA MGMT (3)
Business Data Management will enable students to use various database designs to acquire the information needed to make effective business decisions. Successful students will be able to design, create, and implement a relational database and be able to write SQL statements to obtain information from a database. In addition, students will investigate the next generation approaches for storing, manipulating, and managing web data in unstructured formats. Students will gain an understanding of the advantages and disadvantages among XML, NoSQL, NewSQL, and Relational databases. After successfully completing this course, students will have the knowledge, skills, and abilities to:- structure a database, configure it, perform analysis within it, and report from it- have adequate understanding of SQL to retrieve data from a database using SQL query language- design a database system including an ER Model and a UML class diagram, and implement the design in an enterprise databaseapplication- understand NoSQL databases, XML native databases, NewSQL databases, and the advantages and disadvantages of thesedatabases.

Selected Publications

Jabr W., "Review credibility as a safeguard against fakery: the case of Amazon." European Journal of Information Systems, vol. Articles in Advance, 2021
Jabr W., Yin D., Zhang H., "Online Word-of-Mouth: Research Curation." MIS Quarterly, 2020
Jabr W., Zheng Z., "Exploring firm strategy using financial reports: performance impact of inward and outward relatedness with digitisation." European Journal of Information Systems, 2020, pp. 1--16
Jabr W., Zheng E., "Mining Firm Strategy from Financial Reports: Impact of Mimicry, Relatedness and Digitization on Performance." International Conference on Information Systems, 2019
Ding C., Jabr W., Guo H., "Politics in the Age of Social Media." China Workshop on Economics of Information Systems Theory, 2019
Gutt D., Neumann J., Jabr W., Kundisch D., "The App Updating Conundrum: Implications of Platform’s Rating Resetting on Developers’ Behavior." International Conference on Information Systems, 2019
Jabr W., Mookerjee R., Singh H., "Managing Online User Forums for Optimal Performance." Workshop on Information Technologies and Systems, 2018
Jabr W., Zhao K., Cheng Y., Srivastava S., "Understanding the Disappointment in Product Reviews." Americas Conference on Information Systems, 2018
Saffarizadeh K., Jabr W., Keil M., "Update Assimilation in App Markets: Is There Such a Thing as Too Many Updates?." International Conference on Information Systems, 2018
Jabr W., Pavlou, "Inferring Customer Needs from Pre-Purchase Information Search: A Clickstream-Based Approach." Workshop on Information Technologies and Systems, 2017
Saffarizadeh K., Jabr W., Keil M., "Leveraging Customer Feedback Through App Reviews." INFORMS Annual Meeting, 2016
Yin Z., Rai A., Jabr W., "Not All IT Innovations Are Equal: Evidence from Medical Device Patents." International Conference on Information Systems, 2015
Qi Z., Storey V., Jabr W., "Sentiment Analysis Meets Semantic Analysis: Constructing Insight Knowledge Bases." International Conference on Information Systems, 2015
Jabr W., Zheng E., "Know yourself and know your enemy: An analysis of firm recommendations and consumer reviews in a competitive environment." MIS Quarterly, vol. 38, no. 3, 2014, pp. pp--635
Jabr W., Mookerjee R., Tan Y., Mookerjee V., "Leveraging Philanthropic Behavior for Customer Support: The case of user support forums." MIS Quarterly, vol. 38, no. 1, 2014, pp. pp--187
Jabr W., Rahman M., "Dynamics of the Market for Information: An Analysis of the Online Word-of-Mouth." International Conference on Information Systems., 2013
Jabr W., Zheng Z., "The Impact of Product Maturity and Variety on the Performance of IT Intensive Firms." 22nd Annual Workshop on Information Technologies and Systems, 2012
Jabr W., Mookerjee R., Mookerjee V., "An Analysis of the Delay in Customer Support Forums: an Analytical and Empirical Approach." Conference on Information Systems and Technology, 2011
Jabr W., Mookerjee R., Mookerjee V., "A Queueing Analysis of Customer Support Forums: The Joiner Paradox." 20th Annual Workshop on Information Technologies and Systems, 2010
Jabr W., Zheng E., Mookerjee V., "On the Dynamic and Competing Effects of Online Reviews on Sales." 20th Annual Workshop on Information Technologies and Systems, 2010
Jabr W., Mookerjee R., Tan Y., Mookerjee V., "An Integrated Model for Customer Service Support: A Queueing Analysis." 19th Annual Workshop on Information Technologies and Systems, 2009
Jabr W., "The Fallacy of Fraudulent Reviews." Workshop on Information Systems and Economics