Yuting Yuan

Color portrait of Yuting Yuan

Assistant Professor in Supply Chain & Information Systems

Department Supply Chain & Information Systems

Email Address yxy5520@psu.edu

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Yuting Yuan received her Ph.D. in Operations Management from Simon Business School, University of Rochester in 2022. Before joining Smeal, she was a visiting faculty at the College of William & Mary. Her research mainly focuses on (1) understanding and improving service operations and (2) enhancing interpretability in high-stakes decision-making.

Education

Ph.D., Operations Management, University of Rochester, 2022

M.S., Financial Statistics, Rutgers University, 2013

B.S., Mathematics, Nanjing University, 2010

Courses Taught

BAN 840 – Predictive Analytics for Bus (3)
BAN 840 explores the use of predictive analytics tools and techniques throughout a wide range of business scenarios and problems. Initially focusing on the application of traditional predictive analytics techniques to answer the question, "What will happen in the future?", the course provides opportunities for students to apply regression and forecasting techniques to data from various business contexts to inform business leaders¿ decision. Later, students explore various software applications and techniques for acquiring, preparing, and analyzing "big data", recognizing and taking advantage of the exponential growth in the amount of structured and unstructured data generated by and available to businesses. The course next examines cutting-edge techniques gaining increased attention among analytics experts, including data mining, text analytics, and social media analytics. Finally, students will be given an overview of the future of predictive analytics, developing an awareness of artificial intelligence and machine learning concepts, such as neural networks, to help them advance their organizations¿ business analytics capabilities. Software packages, concepts, and business applications will vary and evolve to keep pace with technology, theory, and instructor interests.

MIS 441 – Bus Intelligence (3)
Application of Information Technology based methods and tools to analyze business data and support decision making. MIS 441 Business Intelligence for Decision Making (3) Business intelligence encompasses the IT tools for exploring, analyzing, integrating, and reporting business data for fact-based, intelligent decision making. This course primarily investigates methods and tools for exploring and analyzing large amounts of business data also called "Big Data." Learning methods emphasize active learning in the application of methods and tools to real data and the presentation of the results. Students will be exposed to a variety of methods for analyzing both structured and unstructured data and they will work with business data sets to understand the value that can be extracted from large data sets. They will also learn how to classify and associate data to discover business rules that can be used to support decision making. The course will also cover methods to analyze social media information and about tools that can facilitate such analysis and discovery. Again they will get a chance to work with data from real social networks to gain an appreciation of how value can be obtained from such networks. Finally, they will learn about techniques for visualizing, presenting and communicating information in a useful way, e.g. through dashboards and with other technologies on various platforms.

BAN 841 – Data Mining for Business (3)
Intended for recent graduates with little to no professional experience, BAN 541 develops business students' understanding of and ability to apply a variety of data mining tools and techniques for use in detecting and exploiting patterns and relationships in large structured and unstructured data sets derived from a variety of business scenarios. Students will explore the use of cluster analysis, classification, association, and cause-and-effect modeling techniques to explore and reduce data, classify new data elements, identify natural associations among variables, create rules for target marketing or buying recommendations, and describe relationships among data that motivate business performance. Specific techniques may include k-nearest neighbor, discriminant analysis, and association rule mining. Students will learn how to bridge descriptive and predictive analytics across a variety of business scenarios. Coursework includes individual assignments intended to develop confidence with basic data mining techniques, followed by case-based problems that challenge students' creativity and data mining mastery in search of patterns and data relationships leading to useful business insights. While underlying theory will be discussed, the course will prepare business analysts by focusing specifically on data mining applications in marketing, finance, supply chain management, and other business areas, with an emphasis on the unique aspects of decision making in a business environment. Software packages, concepts, and business applications will vary and evolve to keep pace with technology, theory, and instructor interest.

Selected Publications

Yuan Y., "Chick-fil-A Drive-through: Managing Congestion with Discrete Event Simulation." INFORMS Transactions on Education, 2025
Kerner Y., Roet-Green R., Senderovich A., Shaposhnik Y., Yuan Y., "Waiting Time Prediction with Invisible Customers." Manufacturing & Service Operations Management, vol. 27, no. 5, 2025, pp. 1433-1448
Yuan Y., "Managing Flexible Capacity in Service Systems with Worker Shortages." Manufacturing & Service Operations Management, vol. 27, no. 3, 2025, pp. 808-824
Bravo F., Rudin C., Shaposhnik Y., Yuan Y., "Interpretable Prediction Rules for Congestion Risk in Intensive Care Units." Stochastic Systems, vol. 14, no. 2, 2023, pp. 111-130

Research Impact and Media Mention

"Anticipating Overcrowding Risk in the ICU", UCLA Anderson Review, Journal or Magazine, anderson-review.ucla.edu/anticipating-overcrowding-risk-in-the-icu/

Honors and Awards